Below is a list of frequently asked questions that we receive about the Experience Canvas, but please do not hesitate to reach out to our support team with any questions of your own!
- How do I access the Experience Canvas?
- Please contact your Customer Success Manager (or support@getfastr.com if you are unsure who your CSM is) and they can work with our product team to get you set up from there!
- Can multiple people edit the same Experience at the same time inside of the Experience Canvas?
- Yes! This was not possible in Creator Studio in the past, but now is totally possible in the Experience Canvas! There is also a Comment Widget (the bottom most Widget in the left hand menu) that you can use when collaborating to give feedback to other users.
- How do I change the name of a Board/Widget/layer in my Experience?
- You can do this by double clicking on the Board/Widget/layer name
- How do I access the undo/redo history in the Experience Canvas?
- This can be found inside of the History button in the top right corner, it looks like this:
- This can be found inside of the History button in the top right corner, it looks like this:
- How do I apply masks to my Image Widgets?
- Documentation on how that is done can be found here, but you can also refer to our Experience Canvas Overview video where you can see this in action at the 2:24 mark
- How do I use anchor links/tags in my Experience?
- This functionality is now built into the Experience Canvas, as opposed to it being a Custom Action that you needed to use in Creator Studio. More information on how this works can be found in this article here
- What web browser should I use with the Experience Canvas?
- As of October 2023, Chrome is the preferred browser.
- How do I make a Widget interactive/clickable?
- Any Widget can become interactive if you click on a Widget then open the "Interact" tab for that Widget in the top right corner. Simply hit the plus sign in that tab to add your interactivity from there. Unlike Creator Studio's previous Editor, any Widget - including Shapes - can now be a clickable object in your Experience!
- What keyboard shortcuts/commands are available in the Experience Canvas?
- There are a myriad of options for keyboard shortcuts, all of which are listed out inside of the platform itself! That list will appear when you click on the Keyboard icon in the bottom left corner that looks like this:
- There are a myriad of options for keyboard shortcuts, all of which are listed out inside of the platform itself! That list will appear when you click on the Keyboard icon in the bottom left corner that looks like this:
- How do I add my own custom fonts to the Experience Canvas?
- As of October 10th 2023, fonts are now self service! Please refer to our Dashboard overview article
- How do I create a Component inside of an Experience?
- Components are a Widget or group of Widgets that you can save as objects in your library to easily re-use throughout your Experience or other Experiences (more documentation on this coming soon, but the following article is a great start). To make a Component, simply select your Widget or highlight a group of them, then right click and select "Create Component". This will place the Component in your Assets tab (in the top left corner) for you to quickly access and use again!
- I have uploaded an animated GIF into the Experience Canvas, but it is showing as a static image - why is that?
- Unfortunately, this has to do with how Google Chrome renders GIFs, so this should not happen in any other web browser. On top of that, your GIF should still be animated as expected when you Preview/Publish your Experience (regardless of browser).
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